Director of Client Services testing

Skills

Client Relationship Management Service Delivery Client Onboarding Process Improvement Team Leadership Client Satisfaction Retention Strategies Communication Problem Solving

Education

MBA in Customer Experience, University of Texas at Austin
BS in Communications, Texas A&M University

Certifications

• Customer Experience Professional
• Service Excellence
• Team Leadership

Service-focused leader dedicated to delivering exceptional client experiences and building lasting relationships.

• Led client services team serving 2,000+ clients
• Improved client satisfaction scores by 35%
• Reduced client onboarding time by 50%
• Developed client retention strategies achieving 95% retention
• Implemented service standards and quality assurance programs